Support Services

Maximising the value you deliver to your customers via third party, Multi-vendor Support Services

Comms-care provides a comprehensive suite of Multi-vendor Support Services to the IT channel via a channel-only model which helps to reduce downtime for end users with fast, seamless technical support.

With more than 20 years’ experience providing hardware maintenance support, we have proven expertise in solving issues within industry-leading resolution times, supporting all leading vendors including HPE, Dell, IBM, Cisco, NetApp and Oracle.

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By utilising a single source provider to deliver wide-range

Multi-vendor Support Services,

you can;

Maximise the sales opportunity by offering Hardware Maintenance across the widest vendor set

Scale the value delivered to your customer by bolting on additional services to shape and scale your product offering

Flexible term contracts to align with project timelines

Reduce supplier and management overheads by utilising a single source for these services

Deliver the right mix of services based on your end-customer's individual needs

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Key Features

Multi-vendor and multi-technology support via a single team
Global coverage
Network of accredited field-based technicians
Service delivered 24x7x365
Support for all IT infrastructure at a customer location on a single contract
Wide range of SLAs available to customers including guaranteed fix and response contracts
Replacement equipment located at geographically dispersed forward sparing locations
Support for both in-life vendor supported systems and end-of-life (EOL) devices

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eBook

Why read this guide?

You will:

Build your knowledge of why Multi-vendor Support Services are still relevant to your product portfolio
Understand Comms-care's approach to Multi-vendor Support Services
Increase your awareness on the breadth of services available from Comms-care
Identify opportunities to grow revenues on Sales opportunities and add additional vale to your customers

Download eBook

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Service Desk

A one-stop multi-technology, multi-vendor technical support service to log fault calls, manage incidents or request contracted service support.

Flex

A scalable, responsive extension to an organisation’s own IT function that seamlessly augments in-house technical support services.

Find out more

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Testimonial:

"In Comms-care we have a partner that shares our same values and commitment to the end user experience, whilst providing an exemplary service. Our customers benefit from a high-quality support service delivered by a responsive and flexible team."

Tier 1 Managed Service Provider

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Maximising the value you deliver to your customers via third party, Multi-vendor Support Services

Explore Our Comprehensive Suite of Services

Talk to One of Our Specialists

Receive our updates