Service Desk – Comms-care

Located at our Network Operations Centre, the Comms-care Service Desk offers a one-stop multi-technology, multi-vendor technical support service to log fault calls, manage incidents or request contracted service support.

Acting as an extension of your support team, our experienced Service Desk team is on hand 24/7 to manage the support process for your customers, end-to-end, in line with your contracted service levels. They will take the time to understand the incident, escalate to the appropriate technician and ensure a fast and effective resolution.

Key Benefits

- Partners have the ability to scale quickly and easily, enhancing technical support capabilities without the need to invest in in-house resources, as the full support model can be outsourced

- A single point of contact to log incidents across multi-vendor and/or multi technology environments

- Comprehensive management of diagnosis and triage of incidents on behalf of the customer with nationwide field-technician coverage

- Wide range of SLAs available which are monitored, allowing partners to thoroughly understand the performance of their contracts

- Uses ITIL processes and systems to deliver an ISO 20000 and ISO 9001 accredited support service

- Staffed 24/7/365 by trained and experienced service professionals

An Incident Management system is used across departments ensuring all knowledge is available to the required teams

In Comms-care we have a partner that shares our same values and commitment to the end user experience whilst providing an exemplary service. Our customers benefit from a high-quality Cisco support service delivered by a responsive and flexible team.

Tier 1 Managed Service Provider

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